Shipping policy

Which mail carriers do you use?
We ship within the USA, via USPS and UPS.

How long will it take to get my order? 
We are generally very quick to pack and ship. When possible, orders will ship the next day (M-F), but can take 5-7 business days during peak times such as new launches, and holidays. However, orders placed during the hot summer months and/or during heatwaves, will be shipped the following Monday from order date, to avoid any unnecessary shipping delays and possible damage from the heat, due to sitting around over the weekend. Once shipped, packages typically will arrive within 3-5 business days, depending on the carrier.

How does local pickup work?
Local pickup is free! If you are in the Ramona, San Diego County, California 92065 area, and are available pick up from our candle studio in Ramona, or at a listed local vendor event on our calendar, at checkout, select the “Local Pickup” option. Once your order is prepped and ready for pickup (typically within 2-4 business days), you will get an email telling you exactly how to schedule your pickup. Or, we will make arrangements to bring your item(s) to a local vendor show where we will have our pop-up booth. Please do not DM us on social media accounts to schedule! Info@RamonaCandleCo.Com is the ONLY point of contact for making pickup arrangements. Pickup is in Ramona, California. We aim to make it as simple and as flexible as possible.

NOTE: All local orders must be picked up within 7 calendar days of ordering. If you cannot pickup within the 7 days, please choose the shipping option. If pickup arrangements are not confirmed AND order not picked up within the 7 days, we will automatically issue a store credit (minus a 10% restocking fee).

Stolen packages, packages delivered to the wrong address, or entering shipping address incorrectly:
If UPS/USPS fails to deliver your package correctly, or if your package is stolen, this is not the responsibility of Ramona Candle Co. In those circumstances, we suggest that you file a claim through the carrier for a full refund — a mishap such as this is completely out of our hands and is solely the responsibility of the carrier. Please be sure to ship your candles to a reliable address that doesn't have frequent delivery issues. 

Please always be sure to double check your ship to address at check out. If you input the wrong ship to address, the package will be returned to Ramona Candle Co. and there will be an additional re-ship fee - since we don't get a refund on shipping when it's returned to sender.